Shared Mailboxes

You can easily access your shared mailboxes in Google Groups:

1. Navigate to groups.google.com

2. In the search bar, type the name of the shared mailbox you had access to in Outlook

3. Click into the group to see all mail sent to that address, reply to messages, and adjust settings.

You can reply to messages or send net-new messages from the group address directly from within the group. 

To reply to a message:

1. Open the mailbox and select a conversation

2. Click 'Reply all' to reply to the sender and copy all others who access the shared mailbox, or click 'Reply to author' to only reply to the sender.
   
   

Note: If this mailbox is accessed by a team, you should NOT reply from your own Gmail account. You must reply from groups.google.com

To adjust your notification preferences for shared mailboxes:

1. From groups.google.com, access the mailbox you want to adjust 

2. From the lower left side menu, click ‘My membership settings.’ 

3. Under ‘Subscription’ you may select how frequently you’d like to be updated about emails from that address. The following options are available:

   • Each email – you will receive each incoming message as it is sent to the shared address

   • Digest – combines up to 25 messages into a single email that is sent daily

   • Abridged – summarizes up to 150 messages into a single email that is sent daily

   • No email – messages from the group will not arrive in your Gmail inbox. The only way to view emails from the shared address with this setting enabled is through groups.google.com

Searching for Shared Mailboxes

Searching Conversations and Messages

Managing Notifications

Responding to Conversations in Shared Mailboxes

Set Up Auto-Replies for a Shared Mailbox